Privacy Policy
Last updated: February 1, 2026
Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights regarding your personal information.
256-bit Encryption
GDPR Compliant
CCPA Compliant
1Information We Collect
Information You Provide
- Account Information: Email address, name, and optional profile photo when you sign up
- Design Prompts: Text descriptions you submit for design generation
- Design Files: STL, 3MF, and other files you create or upload
- Payment Information: Billing details processed securely by Stripe (we don't store card numbers)
- Communications: Messages you send to our support team
Information Collected Automatically
- Usage Data: Features used, designs created, time spent in app
- Device Information: Browser type, operating system, screen resolution
- Log Data: IP address, access times, pages viewed
- Cookies: Session tokens and preferences (see Cookies section)
What we DON'T collect: We don't collect location data, contacts, biometric data, or any information beyond what's needed to provide our service.
2How We Use Your Information
To Provide the Service
- • Process your design requests
- • Store and organize your designs
- • Handle payments and subscriptions
- • Provide customer support
To Improve the Service
- • Analyze usage patterns
- • Train and improve AI models
- • Fix bugs and performance issues
- • Develop new features
To Communicate
- • Send account notifications
- • Respond to support requests
- • Share product updates (opt-in)
- • Send security alerts
To Protect
- • Prevent fraud and abuse
- • Enforce our Terms of Service
- • Comply with legal obligations
- • Protect user safety
4Data Storage and Security
Your data is stored securely using industry-standard encryption (AES-256 at rest, TLS 1.3 in transit). We use trusted third-party services:
Clerk
Authentication & user management
Supabase
Database storage
Stripe
Payment processing
Cloudflare R2
File storage & CDN
Vercel
Application hosting
Anthropic/OpenAI
AI model providers
All service providers are contractually bound to protect your data and comply with applicable privacy laws.
5Your Rights
You have the right to:
Access
Request a copy of your personal data
Correction
Update inaccurate or incomplete data
Deletion
Request deletion of your data
Portability
Export your designs and data
How to exercise your rights:
- In-app: Dashboard → Settings → Privacy
- Email: privacy@formd.dev
- We respond to requests within 30 days
6Data Retention
We retain your data only as long as necessary:
- Account data: As long as your account is active
- Design files: 90 days for free users, indefinitely for Pro subscribers
- Payment records: 7 years (legal/tax requirements)
- Usage logs: 90 days
- Support communications: 2 years
After account deletion, data is purged within 30 days, except where legal retention is required.
8International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the EU
- Data Processing Agreements with all service providers
- Compliance with EU-US Data Privacy Framework where applicable
9Children's Privacy
The Service is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.
Parents who believe their child has provided information to us should contactprivacy@formd.dev.
10Changes to This Policy
We may update this Privacy Policy from time to time. For significant changes:
- We'll notify you via email at least 30 days in advance
- We'll display a prominent notice in the app
- The "Last updated" date at the top will be revised
Continued use after changes take effect constitutes acceptance.
11Contact Us
For privacy-related questions, data requests, or concerns:
privacy@formd.devWe typically respond within 1-2 business days.
Data Protection Officer:
Formd Privacy Team
privacy@formd.dev